Terms Of Service
You can cancel your Supernova Hosting membership at any time, and you will continue to have access to the service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month membership periods
Payments made using a credit/debit card are automatically charged the day before each renewal date for 1 & 3 month subs. If you wish to cancel your service please do so at least a few days before your next renewal date to stop payment being taken. If you want automatic credit/debit card charges stopped please open a ticket on the website requesting they be stopped.
Accuracy of content
Supernova Hosting has taken every care in the preparation of the content of this Website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this Website. All prices are displayed inclusive of any applicable sales tax. To the extent permitted by applicable law, Supernova Hosting disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website. Supernova Hosting shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.
The Website and its content are provided “as is” excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. Supernova Hosting further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you. Supernova Hosting does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or “Trojan horses” and Supernova Hosting is not liable for any damage you may suffer as a result of such destructive features. Supernova Hosting shall not be held responsible for content provided by third parties. Supernova Hosting is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the Website. These Terms do not affect your statutory rights or your legal rights as a consumer.
While Supernova Hosting has made every effort to ensure that the information contained on the Website is up to date and accurate, Supernova Hosting does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website. Supernova Hosting is not responsible for any errors, or for the results obtained from the use of this information. Where Supernova Hosting is advised that information is incomplete or inaccurate Supernova Hosting will amend the information on the Website. All information on the Website is provided 'as is', with no guarantee of completeness, accuracy or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Supernova Hosting or its partners, agents or employees be liable to users or anyone else for any decision made or action taken in reliance on the information on the Website or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Your order is an offer to buy from us. Nothing that Supernova Hosting does or says will amount to any acceptance of that offer until Supernova Hosting actually despatches an item to you, at which point a contract will be made between us. At any point up until then Supernova Hosting may decline to supply an item to you. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. If Supernova Hosting declines to supply an item to you and you have already paid for it, Supernova Hosting will give you a full refund of any amount already paid for that item in accordance with the Returns and Refunds conditions.
You are able to correct errors on your order up to the point at which you click on ‘submit’ on the final page of the ordering process.
Acceptable Use Policy
Supernova Hotings’s services shall not be used by any person or entity:
in any way that violates any applicable UK, European, federal, state, local, or international law or regulation;for fraudulent purposes;for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way, including by exposing them to inappropriate content or asking for personally identifiable information;to store, publish, display, or transmit obscene, defamatory, infringing, libelous, harassing, abusive, threatening or otherwise unlawful or tortious material;to store or transmit material in violation of third-party privacy rights;to send unsolicited messages or postings, including bulk commercial advertising or informational announcements and "spam";to compromise or attempt to compromise the security of any Supernova Hosting or third party network, system, server, or account;to impersonate or attempt to impersonate Supernova Hosting, our personnel, another subscriber or user, or any other person or entity; orin any way that restricts or inhibits anyone's use or enjoyment of Supernova Hosting’s services or which, as determined by us, may harm Supernova Hosting the users of our services or expose them to liability.
Reporting a Violation of Acceptable Use Policy (AUP)
As a provider of caching services, storage and removal of cached content by Supernova Hosting’s services occurs automatically based on the actions of our subscribers.
Reports of a violation of the AUP described in Section Acceptable Use Policy by our subscribers’ content that are directed to Supernova Hosting should:
be sent to [email protected] mailed to the following address:
We will promptly forward this report to the applicable subscriber.
DCMA - Digital Millenium Copyright Act
Supernova Hosting complies with laws applicable to it and its services.
Supernova Hosting operates as an intermediary to cache and deliver content hosted by others at the instruction of our subscribers. We cannot remove content hosted by others. As an intermediary, we are entitled to rely upon (among other things) the DMCA safe harbor available to system caching service providers and we maintain policies and procedures to terminate subscribers that would be considered repeat infringers under the DMCA. See 17 U.S.C. 512(b) available at http://www.copyright.gov/title17/92chap5.html#512.
You may submit a DMCA notification to our Designated Copyright Agent with the following information in writing (see 17 U.S.C. 512(c)(3) for additional information):
a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;identification of each exact uniform resource locator (URL) hosting the copyrighted work(s) and identification of the material located at each URL that is claimed to be infringing or to be the subject of infringing activity and that is requested to be removed or disabled;information reasonably sufficient to permit our subscriber to contact you, such as an address, telephone number, and, if available, an electronic mail address;a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; anda statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Unless it is reasonably apparent to us that our subscriber has already received a notice of infringement from you regarding particular content, we will forward all the information you provide in your notice, including your contact information, to our subscriber.
If you are a copyright owner or an agent thereof and believe that any content cached or delivered using Supernova Hosting’s services or on any Supernova Hosting domain infringes upon your copyrights, we recommend that you submit a notification pursuant to the DMCA directly to the originating site. In order for a DMCA takedown notice to a system caching service provider to be effective under 17 U.S.C. 512(b), the notice provider must demonstrate either (a) that the content has already been removed from the originating site or (b) the notice provider has obtained a court order requiring the content be removed from the originating site or access to the content to be disabled.
Prior to filing a claim under 17 U.S.C. 512(c)(3) regarding a Supernova Hosting subscriber’s content please review 17 U.S.C. 512(b) and note the following:
the content cached or delivered by Supernova Hosting’s services is not modified by us except upon our subscribers’ instructions;our services do not change the advertising associated with the content from our subscribers’ originating site without authorization from our subscribers;we comply with industry standard rules regarding refreshing, reloading or otherwise updating content;our services do not interfere with our subscribers’ technology that returns “hit” count information that otherwise would have been collected had the content not been cached; and our services do not bypass the conditions that our subscribers require for access to their content.
Links to other websites
Supernova Hosting has placed links on this Website to other websites we think you may want to visit. Supernova Hosting does not vet these websites and does not have any control over their contents. Supernova Hosting cannot accept any liability in respect of the use of these websites.
The content of the Website is protected by copyright, trade marks, database and other intellectual property rights. All rights, including copyright, in the content of these Supernova Hosting web pages are owned or controlled for these purposes by Supernova Hosting. In accessing Supernova Hosting web pages, you agree that you may only download the content for your own personal non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these Supernova Hosting web pages for any other purpose whatsoever without the prior written permission of Supernova Hosting.
No licence is granted to you in these Terms to use any trade mark of Supernova Hosting or its affiliated companies including, without limitation, the trade mark Supernova Hosting.
Exclusions of liability
You acknowledge that your use of the Website is at your own risk. If you are dissatisfied with the Website, the Terms or any of the content your sole remedy is to discontinue use of the Website. In no event will Supernova Hosting be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if Supernova Hosting have been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you. Supernova Hosting shall not be liable for any loss or damages whatsoever due to inability to access the Website.
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Supernova Hosting or any of its employees or agents; fraud or fraudulent misrepresentation; any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; defective products under the Consumer Protection Act 1987; or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
You agree to indemnify, defend, and hold harmless each of Supernova Hosting , its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of Supernova Hosting, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against Supernova Hosting, its employees, representatives, suppliers, or agents is based on or arises in connection with:
(i) your use, or use by someone using your computer or your account, of the Website;(ii) any breach by you, or by someone using your computer or your account, of the Terms;(iii) a claim that any use of the Website by you, or by someone using your computer or your account: (a) infringes any intellectual property rights of any third party, or any right of personality or publicity, or (b) is libellous or defamatory, or otherwise results in injury or damage to any third party; (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or (v) any misrepresentation or breach of representation or warranty made by you contained herein.
References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer or your account.
You agree to pay Supernova Hosting, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.
Other legal notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. These terms and conditions, any document expressly referred to in them and any other legal notices on this website constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any order. We each acknowledge that, in entering into an order, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract. Nothing in this clause limits or excludes any liability for fraud.
Events outside Supernova Hosting control
Supernova Hosting will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; and (f) the acts, decrees, legislation, regulations or restrictions of any government. Supernova Hosting performance under an order is deemed to be suspended for the period that the Force Majeure Event continues, and Supernova Hosting have an extension of time for performance for the duration of that period. Supernova Hosting will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under an order may be performed despite the Force Majeure Event.
If Supernova Hosting fails at any time to insist upon strict performance of any of your obligations under an order or any of these terms and conditions, or if Supernova Hosting fails to exercise any of the rights or remedies to which Supernova Hosting is entitled under these terms and conditions, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by Supernova Hosting of any default will not constitute a waiver of any subsequent default. No waiver by Supernova Hosting of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Local Laws and Regulations
The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website. Supernova Hosting does not represent that either the Website or the content are appropriate for use or permitted by local laws in all jurisdictions.
Supernova Hosting make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations or purchase medicines are responsible for compliance with local laws if and to the extent local laws are applicable. Supernova Hosting will not be liable for any breach by you of any such laws.
If you order products from the Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that Supernova Hosting has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These Terms do not affect your legal rights.
Secure Online Transactions
Your personal data is protected against unauthorised use. We protect your online order information using the most sophisticated, up to date Secure Sockets Layer (SSL) technology and our systems are tested daily to ensure they remain secure.
Information we collect
We collect personal information from visitors to the website through the use of on-line forms, when you register with the website to receive communications from us, when you create an account to make a purchase through the website, and every time you e-mail us your details or enquiries. We will also collect some information automatically about your visit to the website.
We collect several kinds of information, depending on the part of the website being visited. For example, we will ask you for personal information such as your name and email address so that you can register with the website to receive communications from us.
If you wish to create an account in order to make purchases from the website, you must provide us with personal information. In order to create an account we may ask for your name, email address, postal address, postcode, daytime and/or mobile phone number and credit/debit card information. We may also keep a record of the products you have purchased from the website.
You may visit the website without registering or creating an account. If you choose not to create an account, you may not be able to use the website to its fullest extent. For example, you will be unable to purchase products on the website.
Use of Personal Information
We use the personal information collected via the website for the purposes of:
Providing, improving, and personalising our services and the website;Dealing with your inquiries and requests;Administering accounts;Processing your order(s) and payment and delivering the product(s) you have purchased from the website;Generating anonymous reports about the use of the website.
We may also use and disclose information in aggregate (so that no individuals are identified) for analytics, marketing and strategic development purposes.
You can also close your account. If you close your account, we will mark your account in our database as “closed”, but will keep some of your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new one. We will also retain your order history. However, if you close your account, your personally identifiable information will be put beyond use. It means that it will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law.
Disclosure of Your Personal Information
We will only disclose personal information we collect from you from the website to:
The supplier of the product(s) you have purchased from the website where we do not directly supply the product(s) you have purchased;Service providers contracted by us to despatch and deliver the product(s) you have purchased from the website;Other third parties to provide a service that you have requested;Comply with a legal requirement or request from a competent court, government body, regulator, law enforcement agency or other authority;Successors in title to our business;Suppliers we engage to process data on our behalf; or If we believe there has been a violation of the Terms, of our rights or of the rights of any third party.
Access to your Personal Information
You have a right to access the personal information we hold about you. To obtain a copy of the personal information we hold about you, please contact us.
We endeavour to take all reasonable steps to protect your personal information. All the personal information we collect is stored securely on our servers and sensitive personal information is sent and received using high level encryption.
Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore, by browsing the website and communicating electronically with us, you acknowledge our processing of personal information in this way. However, we will endeavour to protect all personal information collected through the website in accordance with strict data protection standards.
If you have any questions, please do not hesitate to contact us. We are always searching for ways to serve you better. We want you to have complete confidence in shopping with us and we are intent on providing every added level of security to ease your concerns.
AML & KYC Policy
Supernova Hosting AML & KYC Policies and Procedures
The battle against money laundering (AML) and terrorist financing (CFT) is an ongoing and continuous process. Since criminals require financial services in order to launder the proceeds of and fund their criminal activities, payment service providers must be able to identify and understand the potential risks of their services being used for money laundering and/or terrorist financing, and implement appropriate administrative processes to prevent, or at least minimize, such risks.
Proper Know-Your-Customer (KYC) practices are central. A strong knowledge of the customer provides a basis for understanding the general activities in which a customer usually would be expected to engage. This gives the payment service provider an opportunity to detect unusual and suspicious activities, investigate these appropriately, and alert relevant authorities when required.
In light of our changing environment, it is of great importance that payment service providers and other financial institutions continually evaluate the strength and relevance of their existing policies, procedures and employee training programs and, if necessary, update them to address these changes.
Money laundering and terrorism not only harm the public as a whole but can also damage the stability and reputation of the financial sector. It is obviously in society’s best interests that all reasonable measures to prevent money laundering and terrorist financing are taken.
Anti-Money Laundering and Anti-Terrorist Financing Philosophy
It is of great importance that payment service providers act to combat the risks of money laundering and assist governments in the identification of potential terrorist funding activities.
Supernova Hosting's Policies and Procedures:
Supernova Hosting has adopted an Anti-Money Laundering and Anti-Terrorist Financing Policy that requires to develop and implement effective AML and CFT programs in compliance with applicable laws;
Our Compliance & Risk Management Department is responsible for developing and applying policies, practices and procedures to prevent money laundering and the financing of terrorist activities.
Supernova Hosting has established procedures and routines regarding Know-Your-Customer and Customer due diligence which, for example, comprise identifying the customer and verifying the customer’s identity on the basis of documents, data or information obtained from a reliable and independent source (such as public records) and, where applicable, the beneficial owner.
Supernova Hosting has established implementation of appropriate controls, regulations and compliance procedures;
Supernova Hosting pays special attention;
to understanding the ownership and control structure of our Clients.
to obtaining information on the purpose and intended nature of business relationship.
to monitoring business relationships, including scrutiny of transactions to ensure consistency of transactions with obtained information about purpose and intended nature of business relationship;
If a customer’s reasons for a transaction/activity are not clear or understandable Supernova Hosting the appropriate and required measures in order to prevent money laundering or terrorist financing.
We rely on those closest to our customers – local branch managers, relationship managers and customer service personnel – to understand fully with whom we are doing business and to ensure that the business we conduct on behalf of our customers is legitimate;
We have developed and continue to update policies and procedures that meet or exceed applicable legal and regulatory requirements, and continuously train employees accordingly;
We have established processes, to assist governments in identifying relevant information with regard to suspected terrorist and money-laundering entities or individuals identified by government agencies.
Furthermore we fully co-operate with law enforcement and regulatory agencies.
Supernova Hosting has developed procedures and policies that assist in the monitoring of transactions for the purpose of identifying possible suspicious activity;
Supernova Hosting recognizes that preventing money laundering and identifying possible terrorist financing activities is an ongoing process that involves constant diligence and the ability to keep pace with the ever more sophisticated schemes employed by criminals;
Supernova Hosting has established employee training programs to educate and assist employees in the ways of preventing anti-money laundering and anti-terrorist financing transactions;
Supernova Hosting does not allow anonymous accounts.
Supernova Hosting continuously updates its policies and procedures, systems and technology, and trains its designated staff to assure that they are well equipped to combat money laundering and other financial crimes and assist governments in the war on terrorism. All this is done in accordance with national legislation and international recognized standards and regulations. Supernova Hosting remains fully committed to constantly alert and prevent the use of its products and services by those who would abuse them.
Tuesday, December 10, 2019